It also explains how we handle personal data (shared with us through this site) with respect to the data protection laws of England and Wales and the EU’s General Data Protection Regulation.
We never sell your personal data to any third party. We only share your data with third parties where it is required to do so by law and or to deliver the information and or services you have requested from us. This would also only be done with respect to the laws of England and Wales and the EU’s General Data Protection Regulation.
With your permission, we may collect, process and store the following kinds of personally identifiable data, and we may also collect, without your permission, certain types of anonymous statistical data. This might include the following:
(a) technical information about the type of computer you are using and about your visits to, and use of, this website. This is anonymous data such as your computer’s IP address, geographical location, browser type, referral source, length of visit and the number and type of pages viewed. This is anonymous statistical data and it cannot identify a specific person if or when it is collected;
(b) information that you provide to us – with your consent – through the website contact form for the purpose of registering with us or asking us to contact you or receive an email newsletter. This information may include e.g. your name, email address, telephone number, postal address, the procedures (services) you’re interested in, how you found out about us);
(c) information relating to any discussions or transactions carried out between you and us submitted through the website contact form, chat windows or subsequent email exchanges;
(d) information that you provide to us for the purpose of enquiring about our services and or subscribing to, for example, email notifications and/or newsletters; and
(e) any other information that you choose to send to us and for which you gave your consent for us to use.
The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using our website.
The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using our website.
If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.
You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the website may not look as intended in your browser.
You can find out more about how to control cookies in some of the most popular browsers here:
We may also use anonymous cookie data for remarketing purposes. This means, you may see our promotions and advertisements on other websites that you visit.
You might also wish to visit the Information Commissioner’s website to find out more about cookies.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
With respect to Article 13 of the EU’s GDPR, this site processes personal data for a specific purpose (with the person’s explicit consent) and according to legitimate interest. In the regulation’s terminology, this means:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
We may therefore use anonymous and personal data to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you downloads purchased via the website;
(e) send information about the services you have requested information about, statements and or invoices to you, and or collect payments from you;
(f) send you general (non-marketing) commercial communications e.g. updates about the status or nature of your purchase or relating to the services enquired about, especially if they may affect any previous communications we may have had with you;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications (relating to our business which we think may be of interest to you) by post or by email or similar technology, but only where you have explicitly and knowingly agreed to this;
(i) provide third parties with statistical information about our users – but this information will not identify any individual person; and
(j) deal with enquiries and complaints made by or about you relating to the website.
(a) to the extent that we are required to do so by the laws of England and Wales and the EU’s GDPR;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Depending on the nature of your enquiry and relationship with us, personal information that you consent to provide to us may be processed in the UK and or in locations outside the UK in order to deliver our service to you.
For instance, if you are based in the United States and submit information to us via email, from an email account hosted in the US, your email hosting provider will have processed the data you sent. If we reply to that email address, even though we are in the UK, we may be transmitting your data across international boundaries.
Anonymous website analytic data that is collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.
We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.
However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website does however use an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.
If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.
Giving and Withdrawing your Consent to be Contacted
According to GDPR, we must ask for, and have, your consent before we contact you.
We keep a record of your consent in our systems until shortly after you tell us you want to withdraw it, or until we no longer need to retain your consent e.g. for legal or legitimate business reasons.
Porting and Providing you with Confirmation of what Personal Data we Hold
You may instruct us to port (transfer) any of the information we hold about you at any time. You may also instruct us to provide you with electronic confirmation of what personal information we hold about you at any time.
Depending on the nature of your request, this doesn’t necessarily mean we would need to provide you with the information itself – although we can do that if you request it – but a list of the types of information we hold e.g. name, phone number, email address etc.
If you would like us to port (transfer) the data, please provide us with the details of to where you would like it to be ported to. If we don’t think this will be a secure destination to port it to (or the method of porting is not secure), we will tell you.
Please also let us know what information you require to be ported or confirmed e.g. all the information we hold or just a specific detail. Please also tell us what format you would like the information provided in and when you would like to receive it e.g. a paper copy or in an email.
To protect your privacy and confidentiality, we may, in certain cases, only be able to provide you with the detail in paper format as opposed to electronic formats.
We will endeavor to provide the information you require in your preferred format by the date you request, but this may not be possible depending on the precise details of your request and with respect to our operational schedule and any third parties that may need to be involved.
Purging (deleting) Your Information
You may also instruct us to purge (delete) any and all information we hold about you at any time.
We will endeavor to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.
We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible.
This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.
In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.
Updating Your Data
You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.
You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).
You should check this page occasionally to ensure you are happy with any changes. If you have any questions about this policy, please contact us as soon as possible and we will endeavour to answer your question as quickly and clearly as we can.
The website of the Information Commissioner’s Office (UK) also has to more detail about data protection and your rights.