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Case Study: Customer Satisfaction Is Fuel for Success

April 2017

Justin Lavery of Aston ShawHere at Aston Shaw’s Corporate Finance department, customer satisfaction is our top priority. Recently, a client has been faced with a particularly challenging financial dilemma. Justin Lavery, Head of Corporate Finance, managed to use his knowledge and experience to solve the client’s issue as painlessly as possible – ultimately putting the client’s mind at ease.

As an SME with three staff members, any savings made have a real impact on the business and its future.

The Problem

Our Approach

The key contributing factor to the success of any business is the relationship between the client and the business. Strong client relationships not only promote business retention but also boost conversions through client referrals.

Justin’s major priority is achieving the client’s specific requirements. Justin spent time with the client to fully understand their situation and shortly after he began looking for the best deals that could be arranged on short-notice, to reduce any unnecessary expense.

Our Solution

Client Testimonial

“I turned to Aston Shaw midway through a review of our invoice finance costs and I cannot recommend them enough for this service. Justin took a huge weight off my shoulders and put my mind at ease from what had become quite a stressful situation. He understood our circumstances and went above and beyond what I would have expected to make sure we achieved our goal. We had been paying some very high factoring costs on our invoices and being a small business we had very little time and resources to dedicate to fixing this, not to mention the lack of knowledge of what’s normal within the market. With Justin’s contacts and long standing reputation within the industry, he not only gained us some extremely competitive quotes from new introductions, but also from our existing provider which we hadn’t been previously offered. The agreement we eventually decided on will save our business over £9k a year, which is an amazing result”

One thought on “Case Study: Customer Satisfaction Is Fuel for Success

  1. David Pegg ( Director) says:

    We have been extremely delighted with the service afforded to us since we changed to Aston Shaw. The advice given us by Luke and Chris has surpassed anything we had received from our previous accountants.
    We would have no hesitation in recommending Aston Shaw to anyone who would require accountancy services.
    I speak also for my Son Stephen and his wife Tracy (Tracy is our company secretary) who are on holiday at this moment in time.

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